Super Session (Grand Ballroom)

Wednesday, October 25, 2017

9:40 am – 11:30 am


The Power of Resilience:

How to Thrive as a 9-1-1 Professional


Course Description: Why do some thrive in the midst of daily challenges while others get taken out? Why can some people tolerate a tremendous amount of stress and others get sick? Resilience. Research has shown that resilient 9-1-1 telecommunicators are happier on the job, feel more in control of their day, and have more energy for life outside of work.

This presentation outlines the factors of resilience and offers powerful strategies to bring the power of resilience into your work life and home life. Participants will learn how to apply these strategies to decrease stress levels and access more focus, energy and freedom on daily basis.

Learning Objectives:
— Recognize and understand the impact of various forms of dispatcher stress
— Learn the #1 tool for eliminating burnout and negativity
— Create a personal plan for getting the most out of your work day


Speaker: Adam Timm

Adam Timm is a bestselling author and keynote speaker on the topics of personal resilience and peak performance for 9-1-1 telecommunicators. He shares proven tools that work. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.

Participants praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 200 days a year presenting training classes and conference sessions to 9-1-1 professionals across the country.

He is a board-certified stress management consultant and the author of two books, including the #1 bestseller, “Stress Is Optional! How to Kick the Habit,” and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.