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7 Ways to Stop Workplace Drama in Public Safety

Presented by: Heather Joyner

Communications Director, Management Consultant

Keynote Address following opening ceremony on October 24, 2017


Have you ever heard…“That’s not my job! I don’t get paid to do that! That’s not fair. Judy just called out sick at the last minute!”

Complaining, back-stabbing, manipulation, tattling, and power struggles can make even the best manager want to throw in the towel, or the best employees to quit. Negativity spreads like a virus and impacts the productivity, well-being and work environment.

Nowhere is the impact of drama more dangerous than in public safety. Internal drama puts you at risk for more than just a bad headache. Loss of focus can lead to a lawsuit, or even a lost life. You already deal with the public’s drama. You don’t need it at work.

Your presenter Heather Joyner facilitates this content-rich workshop while sharing her insights as an industry peer and manager who used the Stop Workplace Drama methods to transform her 911 center.

Say No to Boring Lectures and Canned Presentations!

This workshop packs a punch offering real-life examples from the world of public safety and 911. Participants are invited to engage in lively group discussions to discuss their concerns and get solutions and practical ideas right on the spot. Real-world application for today’s leader and public safety professionals in the field of 911 communications.

Participants will learn

  • What managers say are the top four concerns
  • What four resources managers need to improve the workplace
  • Five facts about the impact of negativity
  • The truth about stress and the hidden payoffs of being stressed
  • Why three common myths contribute to even more stress
  • Seven practical steps to realign your team and stop drama
  • Implement seven practical steps to stop drama and increase your productivity
  • Reduce negativity and gossip
  • Build a collaborative workplace


Speaker Bio: From the front lines of dispatching to supervising and directing, Heather Joyner is a veteran with almost two decades of experience in public safety telecommunications. Heather’s first tragedy occurred in her first four months as a dispatcher while processing a robbery call that resulted in North Carolina losing their first female officer killed in the line of duty.  Three years later Heather was promoted to communications manager, where she played various roles, including training coordinator.

Heather’s second tragedy came from having the responsibility of leadership without a succession plan, access to management resources, support or development needed to manage the volatile workplace so common in public safety communications. This journey leads her to discover the work of Marlene Chism, author of Stop Workplace Drama.

Heather Joyner is a Certified Trainer of the Stop Workplace Drama™ methodology, and she speaks across the country at national conferences and at agencies in the US.  She has a degree in criminal justice and is currently a director at Halifax County E-911, NC.