Educational Session Schedule (Download)

Educational Session Descriptions (Download)

Keynote – October 24, 2017 8:15 – 10:00 am

Session Title: 7 Ways to Stop Workplace Drama in Public Safety

Presented by: Heather Joyner Communications Director, Management Consultant

Have you ever heard…“That’s not my job! I don’t get paid to do that! That’s not fair. Judy just called out sick at the last minute!”

Complaining, back-stabbing, manipulation, tattling, and power struggles can make even the best manager want to throw in the towel, or the best employees quit. Negativity spreads like a virus and impacts the productivity, well-being and work environment.

Nowhere is the impact of drama more dangerous than in public safety. Internal drama puts you at risk for more than just a bad headache. Loss of focus can lead to a lawsuit, or even a lost life. You already deal with the public’s drama. You don’t need it at work.

Your presenter Heather Joyner facilitates this content-rich workshop while sharing her insights as an industry peer and manager who used the Stop Workplace Drama methods to transform her 911 center.

Say No to Boring Lectures and Canned Presentations!

This workshop packs a punch offering real-life examples from the world of public safety and 911. Participants are invited to engage in lively group discussions to discuss their concerns and get solutions and practical ideas right on the spot. Real-world application for today’s leader and public safety professionals in the field of 911 communications.

Participants will learn

  • What managers say are the top four concerns
  • What four resources managers need to improve the workplace
  • Five facts about the impact of negativity
  • The truth about stress and the hidden payoffs of being stressed
  • Why three common myths contribute to even more stress
  • Seven practical steps to realign your team and stop drama
  • Implement seven practical steps to stop drama and increase your productivity
  • Reduce negativity and gossip
  • Build a collaborative workplace


Educational Sessions – October 24, 2017 @ 2:00-2:50 pm

Track: Telecommunicators/Supervisors

Room: Arbor 1 & 2

Session Title: The ‘Meet You Where You Are’ forum

Presented by: Heather Joyner, Halifax County E-911, NC

The Meet You Where You Are forum is not a workshop and not a lecture. In this forum, leaders get access to concepts, models, and frameworks to help them dramatically reduce workplace drama and improve communication and workplace relationships. This engaging and supportive environment allows leaders to express their concerns and get on the spot answers and coaching to give a much needed emotional and mental boost. Leaders get real life tools to use immediately.

Common Meet You Where You Are Topics

  • I’ve let a problem go on for way too long, what do I do?
  • We have a union and I’m afraid to stir things up.
  • My open door has turned into a revolving door.
  • My best performer is also a bully. What can I do?
  • We struggle with accountability.
  • We are losing our talent to other agencies, what can we do?
  • Our budget is taking a nose dive on overtime due to misuse of time, what can I do?

This program is not intended to solve long-term or deeply rooted issues, but to offer simple mindset tools and communication frameworks that can be practiced immediately.


Track: Administrators/Technical Track

Room: Lancaster 5 & 6

Session Title: NG-911 & Enhanced Location Technologies Are On The Way

Presented by: Stacen Gross, GeoComm

Next Generation 9-1-1 will enable a wide variety of new technologies which will provide additional caller and response information.  The presentation will discuss the new technologies and how communications centers can utilize the new information to the fullest.  One example which will be discussed is wireless indoor caller location accuracy and how the new enhanced location technologies being deployed now wil benefit communications centers as well as first responders.


Educational Sessions – October 24, 2017 @ 3:00-3:50 pm

Track: Telecommunicators/Supervisors

Room: Arbor 1 & 2

Session Title: Officer Involved Shooting: The Physical and Psychological Trauma

Presented by: Sgt Brad Junker & Officer Angela Sands, Lincoln Police Department

Brad and Angela will debrief the O.I.S. they were involved in on 11/29/2015 in Northwest Lincoln.  Focus will be on the winning mindset cognitive processing of the incident and the physical and psychological effects following a lethal encounter.


Track: Administrators/Technical Track

Room: Lancaster 5 & 6

Session Title: GIS-WHIZ! An Introduction to the Role of GIS in your PSAP

Presented by: Chris Robinson, West Safety Services

An integrated approach to GIS is essential to NG 9-1-1 PSAPs. There are many benefits to be realized – geospatial routing, data sharing, precise address referencing and more. Join this session to explore the fundamentals of GIS and associated data. Mr. Peck will define functional elements required to utilize your data effectively for a successful migration from tabular data management to geospatial.


Educational Sessions – October 24, 2017 @ 4:00-4:50 pm

Track: Telecommunicators/Supervisors

Room: Arbor 1 & 2

Session Title: 911 Successions: Retention is Possible

Presented by: Heather Joyner, Halifax County E-911, NC

Handling emergencies is part of the job. However, there’s one emergency you should never have to handle: Losing and replacing key employees unexpectedly.

Succession planning is the preventative measure that ensures you are still in charge of managing the emergencies instead of becoming one.

Common objectives discussed in this forum are:

  • Risks of not having a vital succession plan.
  • Options or steps involved in developing a sustainable succession plan.
  • Methods to incorporate on the job experiences into ongoing training.
  • Sharing skills to develop promising leaders.


Track: Administrators/Technical Track

Room: Lancaster 5 & 6

Session Title: FirstNet & NG-911: The Future

Presented by: Bill Hinkle, Senior 911 Advisor

FirstNet is moving quickly to deliver the first-ever nationwide broadband network for public safety, including delivering State Plans three months ahead of schedule. FirstNet’s State Plans offer states and territories:

  • An in-depth look at the tailored solution we will bring to a state’s or territory’s first responders, including rural and urban coverage, value, features and mission-critical capabilities that states/territories can expect for their first responders
  • Details on network security, resiliency of the network, and cutting-edge products and services that will be part of the FirstNet network
  • Information on the highly competitive pricing structure and forward-thinking roadmap to serve the public safety – now and in the future.

To help the 9-1-1 public safety communications community better understand how the convergence of NG9-1-1 and FirstNet will impact the PSAP, the presentation that will cover timely issues and details, including the following PSAP centric areas:

  • Rural coverage requirements/benchmarks (As required by the Act)
  • Local Control in more detail, what does this mean to the PSAP? (examples)
  • ICAM potential PSAP responsibilities
  • Priority, Quality of Service, Preemption definitions as applied to FirstNet
  • FirstNet and NG9-1-1 physical Interface
  • NENA i3 Standard for managed systems and FirstNet implications.
  • Survey of NG9-1-1 Industry Standards/Best Practices work being developed related to FirstNet operations.
  • FirstNet Customer Service Office – How will FirstNet continue to work with and support State Plans implementation?
  • FirstNet Lab announcement promoting ongoing commitment to develop public safety services and applications.


Super Session – October 25, 2017 @ 8:40 am – 10:30am

Session Title: The Power of Resilience: How to Thrive as a 9-1-1 Professional

Presented by: Adam Timm, Lead Trainer – The Healthy Dispatcher

Why do some thrive in the midst of daily challenges while others get taken out? Why can some people tolerate a tremendous amount of stress and others get sick? Resilience. Research has shown that resilient 9-1-1 telecommunicators are happier on the job, feel more in control of their day, and have more energy for life outside of work.

This presentation outlines the factors of resilience and offers powerful strategies to bring the power of resilience into your work life and home life. Participants will learn how to apply these strategies to decrease stress levels and access more focus, energy and freedom on daily basis.

Learning Objectives:

  • Recognize and understand the impact of various forms of dispatcher stress
  • Learn the #1 tool for eliminating burnout and negativity
  • Create a personal plan for getting the most out of your work day


Educational Sessions – October 25 2017 @ 10:40 am – 11:30am

Track: Telecommunicators/Supervisors

Room: Arbor 1 & 2

Session Title: Public Service Commission/Mission Critical Partners

Presented by: Bonnie Maney, Mission Critical Partners 

During this presentation we will explore the unique challenges faced by the Telecommunicator’s of today and tomorrow. Join us on a journey as we discuss the capabilities, operational and policy evolution needed in the NG9-1-1 world. During this expedition we will debunk myths and fears about the transition, discover the true benefits of the NG9-1-1 and provide information on the impact to the PSAP and Telecommunicator of the future.


Track: Administrators/Technical Track

Room: Lancaster 5 & 6

Session Title: Big Red ICS – Incident Command and Resource Tracking

Presented by: Mark Robertson &   Shannon McVaney, Emergency Management, UNL

This presentation provides an overview of the Incident Command Structure at Husker Football games.  Attendees will be introduced to the process of tracking of public safety resources at the games through use of the Salamander Resource Tracking system, a system that is being implemented statewide to track resources responding to incidents. It highlights the importance of partnerships between responding agencies and how Husker Football contributes to the preparedness of responders throughout the state of Nebraska.


Educational Sessions – October 25 2017 @ 11:40 am – 12:30am

Track: Telecommunicators/Supervisors

Room: Arbor 1 & 2

Session Title: Self Defense: Tactical, Spiritual and Physical Survival

Presented by: Sgt Craig Price, Lincoln Police Department

Technical, spiritual and physical survival is a presentation based course designed to open up real and common sense options people have in surviving a dangerous encounter with the threatening subject. Legal considerations are provided along with the basic tools and maneuvers one can obtain and use in surviving an encounter.


Track: Administrators/Technical Track

Room: Lancaster 5 & 6

Session Title: Statewide NextGen Public Safety Communications: Who’s On Board and Where Is It Going?

Presented by: Pam Kemper & John Lemen State of NE Office of the CIO Public Safety Communications

Nebraska has had a statewide APCO P25 standardized radio system for several years now.  It started with 51 sites across the state and 1200 users.  It has grown to 59 sites and over 3000  users.  It is used by local, state and federal public safety agencies as well as public utilities and transportation agencies.  It is a networked IP-based next generation communication system that is accessible by all public safety dispatch centers in the state.  It is being joined by agencies in exponentially growing numbers.  This informative presentation will cover who those agencies are; why they joined; which of the many paths to joining they chose; the costs, benefits and responsibilities;   how it will be sustained, where it is going and what its growth means to NextGen 9-1-1 dispatch and to the future of public safety communications in Nebraska.